Return / Refund PolicyLast updated March 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for [a full refund/store credit /an exchange/a full refund or store credit/for a full refund or an exchange/for store credit or an exchange/for a full refund, store credit, or an exchange] only. Please see below for more information on our return policy.
RETURNSAll returns must be postmarked within 14 days of the delivery date. All returned items must be in new and unused condition, with all original labels attached. Orders may be canceled at any point prior to shipping.
WARRANTYDIMO honors a 12 month warranty on the DIMO Data Miner from the point of delivery in case of defect when there is no software fix available.
RETURN PROCESSTo return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase/and the return form provided, and mail your return the following address:
Digital Infrastructure Inc.
36 Methyl Street
Providence, Rhode Island
Please note, you will be responsible for return shipping charges. We strongly recommend that you use a trackable method to mail your return. Return shipping charges may be paid or reimbursed by us for defective hardware or incorrect.